Refund & cancellation policy

1.Cancel any time

You can cancel a paid plan whenever you like from Billing & plan (owners only). No call, no form, no reason needed.

• The plan stays active until the end of the period you already paid for. Nothing is charged after that.
• When the period ends you keep full access for 7 more days; then the workspace is read-only for 7 days and then paused until you choose a plan (Solo is free). Your data is not deleted.
• You can come back and pick a plan again at any time.

2.No partial refunds for the current period

Once a billing period has started we do not refund the unused part of it, whether monthly or annual, and we do not pro-rate if you cancel, downgrade or remove seats midway. That is why cancelling keeps everything working until the period ends. The one exception is the first-charge refund below.

3.7-day refund on your first charge

If you are unhappy with a paid plan, email pinnaklemedia@gmail.com within 7 days of your first paid charge and we will refund it in full, no questions asked. This applies to the first charge on a workspace only (not renewals) and to the plan fee; credit packs and extra seats bought in that time are refunded only if you have not used any of the credits.

The refund goes back to the original payment method through Razorpay. Banks take up to 5–7 working days to show it. GST charged on the refunded amount is refunded too, and we issue a credit note.

4.Free trial

The 14-day trial is free and needs no card. If you add a payment method during the trial, the first charge happens only when the trial ends and you have picked a plan, and the 7-day window above starts then.

5.Credit packs

• Credits you buy for AI features are non-refundable once any of them has been used.
• An unused pack can be refunded within 7 days of purchase.
• Credits that come with your plan reset each month and do not roll over. Bought credits stay on the workspace until used, for as long as the workspace exists.

6.Failed or duplicate payments

If you were charged twice, or charged after you cancelled in time, write to us with the invoice number and we will refund the extra charge in full. If a payment fails, the app shows a grace period (full access 7 days, read-only 7 days) before the workspace pauses; nothing is deleted.

7.How to ask

Email pinnaklemedia@gmail.com from the owner’s address with your workspace name. We reply within two working days.

This policy sits alongside the Terms of service. Nothing here limits your rights under Indian consumer law.